PoolTrac Support
Open a Support Ticket
Tell us what is going on and we will reply by email. You get a private link to follow the ticket, add screenshots and answer us, with no account or password needed.
Contact Support
You can contact PoolTrac support by emailing support@pooltrac.com or calling 1-855-854-6776.
Email SupportPermissions
User Type
Access to Company Settings, See All Pools on the System, Add/Edit/Delete Pools, Create Pool
Admin
Assignments, Add/Edit/Delete Records, Create Reports, Add/Edit/Delete Calendar Tasks, Full Access to all features and functions in the site.
Supervisor
See All Pools on the System, Add/Edit Pools, Create Pool Assignments, Edit Records, Create Reports, Add/Edit Calendar Tasks.
Manager
See Only Pools they have been assigned, Edit Pools, Create Reports, See Only Calendar Tasks they have been assigned.
User
See Only Pools they have been assigned, Are not able to Edit Pools, See Only Calendar Tasks they have been assigned.
Guest
See Only Pools they have been assigned, Only see records for their pools. Does not have access to edit anything.