The future is here. Pool Management made easy.

PoolTrac Support

PoolTrac Support has several ways to help you solve any and all of your Support needs.
Below you can find our Frequently Ask Questions, Video Tutorials, and our Support Ticket Center.

Frequently Ask Questions:

If you are interested in signing up please fill out our
Sign-Up Page
Call us at 1-855-854-6776.

We support Apps for both Android and Apple, available from the Google Play Store and Apple App Store. We also have a Mobile Webpage that is accessible from any mobile phone browser or Desktop Browser, but does not support GPS or Photo submittion.

We support Apps with iOS 7.0+ for both iPhone and iPad, however to get the App to show up on the iPad you will need to change the Device Filter from "iPad Only" to "iPhone Only". The PoolTrac Pro App will then display in the App Store.

This is usually caused by Pop-Ups not being allow. Please allow all Pop-Ups for https://mgmt.pooltrac.com

User Type: Permissions:
Admin: Access to Company Settings, See All Pools on the System, Add/Edit/Delete Pools, Create Pool Assignments, Add/Edit/Delete Records, Create Reports, Add/Edit/Delete Calendar Tasks, Full Access to all features and functions in the site.

Supervisor: See All Pools on the System, Add/Edit Pools, Create Pool Assignments, Edit Records, Create Reports, Add/Edit Calendar Tasks.

Manager: See Only Pools they have been assigned, Edit Pools, Create Reports, See Only Calendar Tasks they have been assigned.

User: See Only Pools they have been assigned, Are not able to Edit Pools, See Only Calendar Tasks they have been assigned.

Guest: See Only Pools they have been assigned, Only see records for their pools. Does not have access to edit anything.

Support Ticket System:

Click Here to Launch Support

Support Center & Ticket Tracker: For more advanced help you can launch our Ticket Tracker System. Click on the link above to get started.

Video Tutorials:

Website Tutorial Links

PoolTrac Overview
New Menu Tutorial
Pools Add/Edit/Delete/View Overview
Add New Pool
Delete a Pool
Pool Map
Pool Account Status Screen
Pool Status Screen
View Pool Alerts
View To Do List
Pool Assignments
Pool Assignments Printing
Pool Assignments Copy List
Pool Assignments Map
Pool Assignments Report
View Last Records For Pools
View Check In Out Data
View Log Record Charts
View Log Records and Archived Log Records
View Service Call And Archived Service Call Records
View Work Orders And Archived Work Orders
View Photo Notes And Archived Photo Notes
Reports - Check In/Out
Reports - Service Calls
Reports - Work Orders
Reports - Chemistry and Inventory Combined
Reports - Water Chemistry
Reports - Inventory
Reports - Facilities
Reports - Service And Cleaning
Calendar Overview
Calendar Task Queue
Calendar Day/Week/Month Overview
Calendar List View
Calendar Settings
Company Settings - Company Info
Company Settings - Add/Edit/Delete/View Users
Company Settings - Add New User
Company Settings - Upload Logo
Company Settings - Email Setup
Company Settings - Web & Mobile App Settings
Company Settings - Chem Ranges
Company Settings - Data Import/Export

Android PoolTrac Pro App Tutorials

PoolTrac Pro Login and Main Screen Tutorial
PoolTrac Pro Main Screen Settings
Pool Menu
Enter Log Records
Enter Service Calls
Work Orders
View/Edit Pool Info
View/Edit Pool Equipment List
View Log Records
View Log Charts
View Service Calls and Work Orders
View Chem Calculator
NFC Capabilities