LAST MODIFIED March 3rd, 2021
Right To Change Policy
COLLECTION AND USE OF INFORMATION FROM USERS
Personally Identifiable Information
Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, phone number, email, postal address or credit card information, and possibly information relating to certain support or customer service issues (“Personally Identifiable Information”).
Cookies and Other Tracking Technologies
Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our Services is accessed. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that “serve up” webpages, automatically identify your computer by its IP address.
The Services may also use technology called “tracer tags”. These may also be referred to as “Clear GIFs” or “Web Beacons”. This technology allows us to understand which pages you visit on the Services. These tracer tags are used to help us optimize and tailor our Services for you and other Users of our Services.
We may link the information we record using tracking technologies to Personally Identifiable Information we collect at the Services for our own and our marketing partners’ marketing and advertising purposes. In addition, we reserve the right to use IP addresses and other tracking technologies to identify a visitor when we feel it is necessary to enforce compliance with our User Agreement, to protect our Services, our customers or others, or when we believe in good faith that the law requires it.
We also use third-party advertising companies to serve ads when you visit our Services. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
DISCLOSURES AND TRANSFERS OF INFORMATION
We do not disclose Personally Identifiable Information to third parties, except when one or more of the following conditions is true:
Our Service Providers
1. You have authorized us to share such information;
2. The disclosure is to financial service providers in order to fulfill and carry out the purchase and provision of goods and services requested by you;
3. The disclosure is required by relevant law;
4. The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
5. The Personally Identifiable Information to be disclosed is publicly available;
6. The party to whom the disclosure is made controls, is controlled by, or is under common control with PoolTrac;
7. The disclosure is reasonably necessary for the establishment or maintenance of legal claims;
8. The disclosure is in our sole discretion about users who we believe are engaged in illegal activities or are otherwise in violation of our policies, even without a subpoena, warrant or court order;
9. The disclosure is to outside businesses to perform certain services for us, such as maintaining our Services, mailing lists, processing orders and delivering products and services, sending postal mail, processing, providing marketing assistance, data analysis, etc.; or
10. The disclosure is to persons or entities for whom we are providing services, provided the disclosure is consistent with the purpose for which the Personally Identifiable Information was obtained.
We may sometimes use other businesses to perform certain services for us, such as hosting or maintaining our Services, storing your information, processing orders or subscriptions, or providing marketing assistance and data analysis. We may provide Personally Identifiable Information to service providers when that information is necessary for them to complete a requested transaction or otherwise perform their duties. PoolTrac will take reasonable steps to ensure that these service providers are notified of their obligations to reasonably protect Personally Identifiable Information on PoolTrac’s behalf.
As we continue to develop our business, we may buy other businesses or their assets or sell some or all of our business assets. Personally Identifiable Information and other customer information is generally one of the business assets involved in such transactions. Thus, in the event that PoolTrac or all of its assets are acquired, such information may be one of the transferred assets.
Protection of PoolTrac and Others
PoolTrac fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose Personally Identifiable Information or other information to satisfy any law, regulation, subpoena, or government request or in connection with litigation. PoolTrac reserves the right to release Personally Identifiable Information or other information about Users who we believe are engaged in illegal activities or are otherwise in violation of our User Agreement, even without a subpoena, warrant or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to comply with any laws, to operate the Services, or to protect the rights or property of PoolTrac, its affiliates, or any of their officers, directors, or employees, agents, third party content providers, suppliers, sponsors, or licensors. PoolTrac also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.
DATA SECURITY AND INTEGRITY
We take reasonable precautions to protect the privacy, accuracy and reliability of any information you provide and to protect such information from loss, misuse, unauthorized access, disclosure, alteration and destruction. The Personally Identifiable Information you provide and we collect is stored within databases that are controlled by us or by our service providers. As we deem appropriate, we use security measures consistent with industry standards, such as firewalls and encryption technology, to protect your information. However, since no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. As a result, you transmit any information to or from the Services at your own risk.
If you create an account on the Services, you may be asked to choose a password for your account, in which case your online account information shall be protected by your password. You may not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and Services account and are fully responsible for all activities that occur under your password or Services account.
ACCESSING AND DELETING PERSONALLY IDENTIFIABLE INFORMATION; OPT-OUT
If you have submitted Personally Identifiable Information through the Services, you may be able to review, edit, and control how we use much of this information, by visiting the “My Accounts” webpage. Otherwise, you may be able to access or edit such information by contacting us at 1-855-854-6776. We may require proof of your identity before we edit or provide you with the requested information. We will use reasonable efforts to supply you with this information and to correct any factual inaccuracies that you identify. Please also contact our Sales Department at 1-855-854-6776 if you do not want us to disclose your Personally Identifiable Information to third parties or you want us to delete your Personally Identifiable Information from our databases. Keep in mind, however, that there may be residual information within our databases, access logs and other records, which may or may not contain such information. The residual information will not be used for commercial purposes; however, we reserve the right, from time to time, to re-contact former Users of the Services. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified, amended, or completed.
AFFILIATED SITES, LINKED SITES AND ADVERTISEMENTS
PoolTrac expects its partners, advertisers and third-party affiliates to respect the privacy of our Users. However, third parties, including our partners, advertisers, affiliates and other content providers accessible through the Services, may have their own privacy and data collection policies and practices. For example, the Services you may link to, or view as part of a PoolTrac page, certain content that is actually created or hosted by a third party. Also, you may be introduced to, or be able to access, information, websites or advertisement features offered by other parties through the Services. PoolTrac is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party. While we support the protection of our customer's privacy on the Internet, PoolTrac expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personally Identifiable Information by third parties.
We understand and share your concerns regarding your children’s access to Internet and the Internet’s access to your children. Consistent with the Children’s Online Privacy Protection Act of 1998 (COPPA), we do not knowingly request or accept Personally Identifiable Information submitted to the Services by any visitor under 13 years of age. If we become aware that an individual under age 13 has provided information to PoolTrac through the Services, we will make commercially reasonable efforts to delete such information from our databases. Our App is for Users whom clean, service, and maintain swimming pools. We are not an App that targets children or provides services for children.
How To Contact Us
Attn: Privacy Concerns
Toll Free Phone: 1-855-854-6776